This is the worst hotel experience i have ever had. There are no non-smoking floors. I book this hotel because locals said that it is one of the top two hotels in Shishi. While the other top hotel has non smoking floors, this hotel allows people to smoke anywhere they want.
The air condition/ventilation in my room didnt work. The room temperature went all the way up to 31degree celcius. It was winter outside but I was experiencing summer inside the hotel. Called the service desk for help. A staff came 30 mins after the first call, she said she will find someone to fix it and find me a fan. Waited for an hour, nothing happened. So I called the 2nd time but none of the staff came. Waited for another hour and called the 3rd time, this time the staff even start scolding me, and said "Please stop calling. All the fans are in use. So theres no fan available. And we cant move you to another room as all the rooms are occupied." Given theres no other option, we are forced to stay in a stuffy room.
Additionally, there is a karaoke center at 5th floor. The noise woke me up every night. I complaint it to the hotel staff. They said "It's normal. Other guests have complaint it before but this is our hotel facility. There is nothing we can do." They told me to ignore it. Seriously, what kind of service is this? I thought hotels are for guest to sleep and rest. This hotel has brought it to another level, I guess.
I was really trying to be nice but the staff ignore you when you were nice to them. None of the issues were solved.
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